Shipping policy
Thank you for shopping with Petopia. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.
Order Processing
- Orders are typically processed within 1–3 business days after payment has been confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–18 business days
- Europe: 7–18 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the items in your order. From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (when available), allowing you to monitor your package throughout its journey.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order. Petopia is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Delayed or Lost Packages
While we work with trusted shipping partners, unexpected delays may occasionally occur. If your package has not arrived within the estimated delivery timeframe, please contact us and we will be happy to investigate the issue with the carrier.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you with a replacement or appropriate resolution.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges, if applicable, are the responsibility of the customer.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Petopia
Email: petopiapetsupport@gmail.com